Support · Shipping Status

Pimax shipping status

Live CMS tables for pre-order shipping expectations and ordered-but-not-shipped progress.

Global Overview

Not ordered yet

Current shipping expectations by region and product for customers planning a new purchase.

RegionProductVersionStatusETAData updatedNotes
United StatesCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
United StatesCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
United StatesCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
United StatesCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
United StatesCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
United StatesDream Air LighthouseLighthouseIn transitAug 8, 2026Jul 28, 2026-
United StatesDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
CanadaCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
CanadaCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
CanadaCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
CanadaCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
CanadaCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
CanadaDream Air LighthouseLighthouseIn transitAug 15, 2026Jul 28, 2026-
CanadaDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
European UnionCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
European UnionCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
European UnionCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
European UnionCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
European UnionCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
European UnionDream Air LighthouseLighthouseIn transitAug 15, 2026Jul 28, 2026-
European UnionDream Air SLAMSLAMIn production4-6 weeksJul 28, 2026-
United KingdomCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
United KingdomCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
United KingdomCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
United KingdomCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
United KingdomCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
United KingdomDream Air LighthouseLighthouseIn transitAug 15, 2026Jul 28, 2026-
United KingdomDream Air SLAMSLAMIn production4-6 weeksJul 28, 2026-
JapanCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
JapanCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
JapanCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
JapanCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
JapanCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
JapanDream Air LighthouseLighthouseIn stock3-5 business days after paymentJul 28, 2026-
JapanDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
SwitzerlandCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
SwitzerlandCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
SwitzerlandCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
SwitzerlandCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
SwitzerlandCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
SwitzerlandDream Air LighthouseLighthouseIn stock3-5 business days after paymentJul 28, 2026-
SwitzerlandDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
AustraliaCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
AustraliaCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
AustraliaCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
AustraliaCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
AustraliaCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
AustraliaDream Air LighthouseLighthouseIn transitAug 22, 2026Jul 28, 2026-
AustraliaDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
New ZealandCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
New ZealandCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
New ZealandCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
New ZealandCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
New ZealandCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
New ZealandDream Air LighthouseLighthouseIn stock3-5 business days after paymentJul 28, 2026-
New ZealandDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
MexicoCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
MexicoCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
MexicoCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
MexicoCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
MexicoCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
MexicoDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
BrazilCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
BrazilCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
BrazilCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
BrazilCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
BrazilCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
BrazilDream Air LighthouseLighthouseIn stock3-5 business days after paymentJul 28, 2026-
BrazilDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
Saudi ArabiaCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
Saudi ArabiaCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
Saudi ArabiaCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
Saudi ArabiaCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
Saudi ArabiaCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
Saudi ArabiaDream Air LighthouseLighthouseIn stock3-5 business days after paymentJul 28, 2026-
Saudi ArabiaDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
United Arab EmiratesCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
United Arab EmiratesCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
United Arab EmiratesCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
United Arab EmiratesCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
United Arab EmiratesCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
United Arab EmiratesDream Air LighthouseLighthouseIn stock3-5 business days after paymentJul 28, 2026-
United Arab EmiratesDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
QatarCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
QatarCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
QatarCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
QatarCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
QatarCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
QatarDream Air LighthouseLighthouseIn stock3-5 business days after paymentJul 28, 2026-
QatarDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
KuwaitCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
KuwaitCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
KuwaitCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
KuwaitCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
KuwaitCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
KuwaitDream Air LighthouseLighthouseIn stock3-5 business days after paymentJul 28, 2026-
KuwaitDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
Hong Kong SARCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
Hong Kong SARCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
Hong Kong SARCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
Hong Kong SARCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
Hong Kong SARCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
Hong Kong SARDream Air LighthouseLighthouseIn stock3-5 business days after paymentJul 28, 2026-
Hong Kong SARDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
Macau SARCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
Macau SARCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
Macau SARCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
Macau SARCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
Macau SARCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
Macau SARDream Air LighthouseLighthouseIn stock3-5 business days after paymentJul 28, 2026-
Macau SARDream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-
TaiwanCrystal Light-In stock3-5 business days after paymentJul 28, 2026-
TaiwanCrystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
TaiwanCrystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
TaiwanCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
TaiwanCrystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
TaiwanDream Air LighthouseLighthouseIn stock3-5 business days after paymentJul 28, 2026-

Ordered, not shipped

Ordered, not shipped

Regional progress for customers who have already ordered and are waiting for dispatch.

RegionProductVersionStatusETAData updatedNotes
United StatesCrystal Light-Out of stockJul 30, 2026Jul 28, 2026-
United StatesCrystal Super 57PPD57PPDOut of stock-Jul 28, 2026-
United StatesCrystal Super UltrawideUltrawideOut of stockJul 30, 2026Jul 28, 2026-
United StatesCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
United StatesCrystal Super 8K OLED8K OLEDOut of stockJul 30, 2026Jul 28, 2026-
United StatesDream Air LighthouseLighthouseOut of stockAug 8, 2026Jul 28, 2026-
CanadaCrystal Light-Out of stockJul 30, 2026Jul 28, 2026-
CanadaCrystal Super 57PPD57PPDOut of stock-Jul 28, 2026-
CanadaCrystal Super UltrawideUltrawideOut of stock-Jul 28, 2026-
CanadaCrystal Super 50PPD50PPDOut of stock · In production-Jul 28, 2026-
CanadaCrystal Super 8K OLED8K OLEDOut of stock-Jul 28, 2026-
CanadaDream Air LighthouseLighthouseOut of stockAug 15, 2026Jul 28, 2026-
European UnionCrystal Light-Out of stockJul 30, 2026Jul 28, 2026-
European UnionCrystal Super 57PPD57PPDOut of stock-Jul 28, 2026-
European UnionCrystal Super UltrawideUltrawideOut of stockJul 30, 2026Jul 28, 2026-
European UnionCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
European UnionCrystal Super 8K OLED8K OLEDOut of stockJul 30, 2026Jul 28, 2026-
European UnionDream Air LighthouseLighthouseOut of stockAug 15, 2026Jul 28, 2026-
United KingdomCrystal Light-Out of stock-Jul 28, 2026-
United KingdomCrystal Super 57PPD57PPDOut of stock-Jul 28, 2026-
United KingdomCrystal Super UltrawideUltrawideOut of stock-Jul 28, 2026-
United KingdomCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
United KingdomCrystal Super 8K OLED8K OLEDOut of stockJul 30, 2026Jul 28, 2026-
United KingdomDream Air LighthouseLighthouseOut of stockAug 15, 2026Jul 28, 2026-
JapanCrystal Light-Out of stock-Jul 28, 2026-
JapanCrystal Super 57PPD57PPDOut of stock-Jul 28, 2026-
JapanCrystal Super UltrawideUltrawideOut of stock-Jul 28, 2026-
JapanCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
JapanCrystal Super 8K OLED8K OLEDOut of stockJul 30, 2026Jul 28, 2026-
JapanDream Air LighthouseLighthouseOut of stock-Jul 28, 2026-
SwitzerlandCrystal Light-Out of stock-Jul 28, 2026-
SwitzerlandCrystal Super 57PPD57PPDOut of stock-Jul 28, 2026-
SwitzerlandCrystal Super UltrawideUltrawideOut of stockJul 30, 2026Jul 28, 2026-
SwitzerlandCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
SwitzerlandCrystal Super 8K OLED8K OLEDOut of stock-Jul 28, 2026-
SwitzerlandDream Air LighthouseLighthouseOut of stock-Jul 28, 2026-
AustraliaCrystal Light-Out of stock-Jul 28, 2026-
AustraliaCrystal Super 57PPD57PPDOut of stock-Jul 28, 2026-
AustraliaCrystal Super UltrawideUltrawideOut of stock-Jul 28, 2026-
AustraliaCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
AustraliaCrystal Super 8K OLED8K OLEDOut of stock-Jul 28, 2026-
AustraliaDream Air LighthouseLighthouseOut of stockAug 22, 2026Jul 28, 2026-
New ZealandCrystal Light-Out of stock · In production-Jul 28, 2026-
New ZealandCrystal Super 57PPD57PPDOut of stock-Jul 28, 2026-
New ZealandCrystal Super UltrawideUltrawideOut of stock-Jul 28, 2026-
New ZealandCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
New ZealandCrystal Super 8K OLED8K OLEDOut of stock-Jul 28, 2026-
New ZealandDream Air LighthouseLighthouseOut of stock-Jul 28, 2026-
MexicoCrystal Light-Out of stock-Jul 28, 2026-
MexicoCrystal Super 57PPD57PPDOut of stockJul 30, 2026Jul 28, 2026-
MexicoCrystal Super UltrawideUltrawideOut of stock-Jul 28, 2026-
MexicoCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
MexicoCrystal Super 8K OLED8K OLEDOut of stock-Jul 28, 2026-
MexicoDream Air LighthouseLighthouseOut of stock · In production-Jul 28, 2026-
BrazilCrystal Light-Out of stock-Jul 28, 2026-
BrazilCrystal Super 57PPD57PPDOut of stock-Jul 28, 2026-
BrazilCrystal Super UltrawideUltrawideOut of stock-Jul 28, 2026-
BrazilCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
BrazilCrystal Super 8K OLED8K OLEDOut of stock-Jul 28, 2026-
BrazilDream Air LighthouseLighthouseOut of stock-Jul 28, 2026-
Hong Kong SARCrystal Light-Out of stock-Jul 28, 2026-
Hong Kong SARCrystal Super 57PPD57PPDOut of stock-Jul 28, 2026-
Hong Kong SARCrystal Super UltrawideUltrawideOut of stock-Jul 28, 2026-
Hong Kong SARCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
Hong Kong SARCrystal Super 8K OLED8K OLEDOut of stock-Jul 28, 2026-
Hong Kong SARDream Air LighthouseLighthouseOut of stock-Jul 28, 2026-
Macau SARCrystal Light-Out of stock-Jul 28, 2026-
Macau SARCrystal Super 57PPD57PPDOut of stock-Jul 28, 2026-
Macau SARCrystal Super UltrawideUltrawideOut of stock-Jul 28, 2026-
Macau SARCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
Macau SARCrystal Super 8K OLED8K OLEDOut of stock-Jul 28, 2026-
Macau SARDream Air LighthouseLighthouseOut of stock-Jul 28, 2026-
TaiwanCrystal Light-Out of stock-Jul 28, 2026-
TaiwanCrystal Super 57PPD57PPDOut of stock-Jul 28, 2026-
TaiwanCrystal Super UltrawideUltrawideOut of stock-Jul 28, 2026-
TaiwanCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
TaiwanCrystal Super 8K OLED8K OLEDOut of stockJul 30, 2026Jul 28, 2026-
TaiwanDream Air LighthouseLighthouseOut of stock-Jul 28, 2026-
Middle EastCrystal Light-Out of stock-Jul 28, 2026-
Middle EastCrystal Super 57PPD57PPDOut of stock-Jul 28, 2026-
Middle EastCrystal Super UltrawideUltrawideOut of stock-Jul 28, 2026-
Middle EastCrystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
Middle EastCrystal Super 8K OLED8K OLEDOut of stockJul 30, 2026Jul 28, 2026-
Middle EastDream Air LighthouseLighthouseOut of stock-Jul 28, 2026-

Shipping Info

Fees, regions, and taxes

Region-level warehouse, fee, tax, and order cutoff information maintained in Base.

RegionWarehouseFeeTaxesOrder cutoff
United StatesUS warehouse$35 USDSales tax is calculated by region at checkoutJul 26, 2026
CanadaCanada warehouse$46 CADHST/GST is calculated by region at checkoutJul 26, 2026
European UnionGermany warehouse35 EURVAT is calculated by region at checkoutJul 26, 2026
United KingdomUK warehouse35 GBPVAT is calculated by region at checkoutJul 26, 2026
JapanJapan warehouseTo be confirmedConsumption tax is calculated by regionJul 26, 2026
SwitzerlandJul 26, 2026
AustraliaAustralia warehouse$61 AUDGST is calculated by region at checkoutJul 26, 2026
New ZealandJul 26, 2026
MexicoJul 26, 2026
BrazilJul 26, 2026
Saudi ArabiaJul 26, 2026
United Arab EmiratesJul 26, 2026
QatarJul 26, 2026
KuwaitJul 26, 2026
Hong Kong SARJul 26, 2026
Macau SARJul 26, 2026
TaiwanJul 26, 2026
Middle EastJul 26, 2026

FAQ

Common shipping questions

Operational answers maintained in Base. Missing localized fields fall back to English.

FAQNotes
How do I know which batch I am in?If you already ordered, enter your order number in the order lookup area. If you have not ordered yet, select a product and region in the estimate area to see the current shipping expectation.
Why did someone who ordered around the same time receive their headset first?Batch assignment depends on product version, region logistics, accessory combinations, and payment confirmation timing. Orders placed on the same date may not be in the same batch.
How soon will I receive a tracking number after dispatch?You should receive an email with a tracking number within 24 hours after dispatch. If you do not receive it within 48 hours, contact support.
Can I change my shipping address?Address changes are possible before dispatch. Contact support with your order number and new address. Once an order has shipped, the address cannot be changed by Pimax.
Can the estimated timing change?Yes. This page is updated weekly and the latest displayed timing should be treated as current. If your batch changes significantly, we will notify you by email.
Who should I contact for other product or shipping questions?Use the support links on this page, or join the Discord support channel. The support team will respond as soon as possible.

Support

Still need help?

Reach Pimax support directly for shipping questions, warranty questions, known issues, and after-sales service.