Support · Shipping Status

Pimax shipping status

Current shipping expectations and dispatch progress for Pimax products.

Global Overview

Order today, when will it ship?

Current shipping expectations by region and product for customers planning a new purchase.

United States
ProductVersionStatusEstimated Fulfillment TimeData updatedNotes
Crystal Light-In stock3-5 business days after paymentJul 28, 2026-
Crystal Super 57PPD57PPDIn stock3-5 business days after paymentJul 28, 2026-
Crystal Super UltrawideUltrawideIn stock3-5 business days after paymentJul 28, 2026-
Crystal Super 50PPD50PPDOut of stock-Jul 28, 2026-
Crystal Super 8K OLED8K OLEDIn stock3-5 business days after paymentJul 28, 2026-
Dream Air LighthouseLighthouseIn transitAug 8, 2026Jul 28, 2026-
Dream Air SLAMSLAMIn stock3-5 business days after paymentJul 28, 2026-

Ordered, not shipped

Ordered, not shipped

Regional progress for customers who have already ordered and are waiting for dispatch.

United States
ProductVersionStatusEstimated Fulfillment TimeData updatedNotes
Crystal Light-Out of stockJul 30, 2026Jul 28, 2026-
Crystal Super 57PPD57PPDNot backordered-Jul 28, 2026-
Crystal Super UltrawideUltrawideOut of stockJul 30, 2026Jul 28, 2026-
Crystal Super 50PPD50PPDNot backordered-Jul 28, 2026-
Crystal Super 8K OLED8K OLEDOut of stockJul 30, 2026Jul 28, 2026-
Dream Air LighthouseLighthouseOut of stockAug 8, 2026Jul 28, 2026-

Order Lookup

Already ordered?

Use the order lookup page to check the latest fulfillment and delivery information for your order.

Track your order

Shipping Info

Fees, regions, and taxes

Region-level warehouse, fee, tax, and order cutoff information.

RegionWarehouseFeeTaxesOrder cutoff
United StatesUS warehouse$35 USDSales tax is calculated by region at checkoutJul 26, 2026
CanadaCanada warehouse$46 CADHST/GST is calculated by region at checkoutJul 26, 2026
European UnionGermany warehouse35 EURVAT is calculated by region at checkoutJul 26, 2026
United KingdomUK warehouse35 GBPVAT is calculated by region at checkoutJul 26, 2026
JapanJapan warehouseTo be confirmedConsumption tax is calculated by regionJul 26, 2026
SwitzerlandJul 26, 2026
AustraliaAustralia warehouse$61 AUDGST is calculated by region at checkoutJul 26, 2026
New ZealandJul 26, 2026
MexicoJul 26, 2026
BrazilJul 26, 2026
Saudi ArabiaJul 26, 2026
United Arab EmiratesJul 26, 2026
QatarJul 26, 2026
KuwaitJul 26, 2026
Hong Kong SARJul 26, 2026
Macau SARJul 26, 2026
TaiwanJul 26, 2026
Middle EastJul 26, 2026

FAQ

Common shipping questions

Answers to common shipping, delivery, and support questions.

How do I know which batch I am in?

If you already ordered, enter your order number in the order lookup area. If you have not ordered yet, select a product and region in the estimate area to see the current shipping expectation.

Why did someone who ordered around the same time receive their headset first?

Batch assignment depends on product version, region logistics, accessory combinations, and payment confirmation timing. Orders placed on the same date may not be in the same batch.

How soon will I receive a tracking number after dispatch?

You should receive an email with a tracking number within 24 hours after dispatch. If you do not receive it within 48 hours, contact support.

Can I change my shipping address?

Address changes are possible before dispatch. Contact support with your order number and new address. Once an order has shipped, the address cannot be changed by Pimax.

Can the estimated timing change?

Yes. This page is updated weekly and the latest displayed timing should be treated as current. If your batch changes significantly, we will notify you by email.

Who should I contact for other product or shipping questions?

Use the support links on this page, or join the Discord support channel. The support team will respond as soon as possible.

Support

Still need help?

Contact Pimax support by email or submit a ticket.