Where do we ship?
United States, European Union, United Kingdom, Canada, Australia, and Japan through regional warehouses.
View all regions →Support · Shipping Status
Know when your Pimax order ships.
The latest batch status for every active headset line, updated weekly and built as the single source of truth for delivery timing.
Global Overview
Current shipping status
Product, version, region, active batch, new-order estimate, and shipping state in one weekly table.
| Product | Version | Region | Current batch | New order ETA | Status |
|---|---|---|---|---|---|
| Dream Air | SLAM | United States | June pre-orders | 2-4 weeks | Shipping continuously |
| Dream Air | SLAM | Europe | June pre-orders | 3-5 weeks | Shipping continuously |
| Dream Air | Lighthouse | United States | May-June pre-orders | 4-6 weeks | Shipping in waves |
| Dream Air | Lighthouse | Europe | May-June pre-orders | 4-6 weeks | Shipping in waves |
| Dream Air SE | - | Global | July pre-orders | 2-3 weeks | Shipping continuously |
| Crystal Super | QLED | Global | June pre-orders | 2-4 weeks | Shipping continuously |
| Crystal Super | Micro-OLED | Global | Reservation | Ships from August | Coming soon |
| Crystal Light | - | Global | In stock | Within 1 week | In stock |
Shipping Info
Fees, regions, and taxes
A short version of the shipping policy, focused on the questions customers ask immediately after checking delivery timing.
How much is shipping?
From $35 USD depending on the regional warehouse. The final fee is shown at checkout.
View fee details →How are taxes handled?
Sales tax, VAT, or GST is calculated by region. Import duties may be collected by local customs.
View tax notes →| Region | Warehouse | Fee | Taxes |
|---|---|---|---|
| United States | US warehouse | $35 USD | Sales tax is calculated by region at checkout |
| European Union | Germany warehouse | 35 EUR | VAT is calculated by region at checkout |
| United Kingdom | UK warehouse | 35 GBP | VAT is calculated by region at checkout |
| Canada | Canada warehouse | $46 CAD | HST/GST is calculated by region at checkout |
| Australia | Australia warehouse | $61 AUD | GST is calculated by region at checkout |
| Japan | Japan warehouse | To be confirmed | Consumption tax is calculated by region |
Hawaii, Alaska, Puerto Rico, Guam, and other non-continental US regions are not currently supported.
International orders may incur import duties and clearance fees, which are the recipient's responsibility.
Lookup
Check shipping status
Use the order lookup if you already purchased. Use the estimate form if you are planning a new order.
Already ordered
Check order progress
Enter an order number to view the batch, current stage, and estimated dispatch and delivery windows.
Planning to order
Estimate a new order
Select the product, month, and region to see the current shipping expectation for new purchases.
Latest Updates
Condensed progress notes
The long-form progress update is compressed into a few customer readable bullets.
2026/07/01 update
Dream Air SLAM US June pre-orders are shipping continuously and are expected to complete before the end of July.
Dream Air Lighthouse has started wave-based delivery, with the first wave prioritized for May pre-order customers.
Crystal Super Micro-OLED optical engine production is scheduled, with first deliveries expected to begin in August.
Pimax Play 2.0.2 has been released to address Dream Air SE brightness and IPD issues.
FAQ
Common shipping questions
Answers for batch allocation, tracking emails, address changes, and timing changes.
If you already ordered, enter your order number in the order lookup area. If you have not ordered yet, select a product and region in the estimate area to see the current shipping expectation.
Support
Still need help?
Reach Pimax support directly for order changes, warranty questions, known issues, and after-sales service.